54 Golden Nuggets: The Best of the Telephone Doctor The Telephone Doctor ®, Nancy Friedman, has been writing about effective customer service for years and has been read by tens of thousands of business professionals. If you re discovering her for
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| Title | : | 54 Golden Nuggets: The Best of the Telephone Doctor |
| Author | : | |
| Rating | : | 4.81 (550 Votes) |
| Asin | : | 1599962551 |
| Format Type | : | Paperback |
| Number of Pages | : | 195 Pages |
| Publish Date | : | 2011-07-04 |
| Genre | : |
Editorial : Once a month isn't enough for Nancy s articles; they should be weekly! They re always filled with issues that we face on a day-to- day basis and are great to share with colleagues. --Chris Wallace, Executive Executive Director Quality Service Contractors
I teach hospitality training and I am not telling how much of this material I have used in my classroom and throughout the industry in my workshops. This is a great book loaded with good stuff for everyone. --Howard Feiertag, SMP, CHME, CHA
Nancy Friedman has found the way to unlock the business secrets that will translate into profit for those who read her books. --Stu Taylor, Nationally Syndicated Radio Talk Show Host, Equity Strategies
Quick Tips to Cure Your Business Communication Ills. The Telephone Doctor ®, Nancy Friedman, has been writing about effective customer service for years and has been read by tens of thousands of business professionals. This compilation of over 50 of her most popular and most frequently requested articles is a no-nonsense guide to curing any and all customer service ills in your organization. If you re a fan of Nancy, you already know the treat you re in for. If you re discovering her for the first time, you re about to become a fan. Nancy has appeared on Oprah, CNN and Good Morning America and her articles have been published in The Wall Street Journal and USA Today, as well as hundreds of other publications. The 54 articles cover all aspects of customer service and are organized into four easy-to-reference sections: Customer service, telephone service, human resources tips and voice mail/e-mail/cell phone tips. Each article is geared toward keeping the customer you work so hard to
This book offers her instructions in such a simple, clear, easy to read & follow manner--that I could still hear her loving, merry voice ringing in my mind. The layout of the book is very clean and professional. It quickly grabs your attention and makes you want to read more. Yes, everything you need to know to compute the star operator in an arbitrary finite dimensional inner product space is actually in this two page treatment, but wringing it out is pretty challenging.
With algebra out of the way, it's time for some calculus in chapter 3. I was so impress with the information regarding the benefits one can get from this miraculous plant. Furthermore, he enumerates equations and they are never mentioned again, for example, when a calculation requires to recall those previous expressions (let say you are in chapter 8 and you need an expression of chapter 5), he only uses the expressions but never mentions where it came from, so you need to go back and search for it or learn
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